Terms and Conditions

Última actualización: January 2026

Terms and Conditions

Last updated: January 2026

Terms of Use

THESE TERMS OF SERVICE (“AGREEMENT”) DESCRIBE THE TERMS AND CONDITIONS UNDER WHICH SOCIALO, S.L. (“SOCIALO”) PROVIDES ITS PLATFORM AND RELATED SERVICES. BY INDICATING ACCEPTANCE OF THIS AGREEMENT OR BY USING THE SERVICE, THE CLIENT IS ENTERING INTO A LEGALLY BINDING AGREEMENT WITH SOCIALO. IF THE CLIENT DOES NOT AGREE WITH THIS AGREEMENT, THEY MUST NOT USE THE SERVICE.

Socialo, S.L. (hereinafter Socialo), is an online service designed to boost participation, strengthen community and improve internal communication in communities, organisations, educational institutions, residences, associations and entities of various kinds. These conditions set out the rights and obligations of the user and of Socialo as the service provider.

Access to and use of the Service implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with these terms, you must not use the Service. In addition, Socialo may modify these Terms for legal, technical or service-improvement reasons, notifying the Client at least thirty (30) calendar days in advance. If the Client does not agree, they may terminate the contract without penalty before the modification takes effect.

Socialo, with tax identification number (NIF) B26602979 and registered office at Paseo de la Castellana, 194, Bajo B, 28046 Madrid, provides the Socialo platform and its related services (web application and iOS and Android mobile applications) in accordance with the terms set out below.

New features that may be added to the Services will be subject to the Terms of Use. If the user continues to use the Service after any modification, this will constitute acceptance of such modifications.

Breach of any of the Terms of Use may result in the cancellation of the account.

1. Account Conditions

To access the service, users must be at least fourteen years old. In the case of minors under 14 years of age, the consent of their parents, guardians or legal representatives will be required.

A full name, an email address, and all information required by Socialo during the account creation process must be provided.

It is the user’s responsibility to provide truthful information and to keep it up to date. Socialo reserves the right to delete any account if there are doubts about the veracity of the information provided or if it may breach any of the rules of use.

The user is responsible for maintaining the privacy of their account and their access credentials. Socialo shall not be liable for any damage or loss that may result from the user’s failure to protect their access information. The user must immediately notify Socialo of any unauthorised use of their account or any other security breach.

2. Service Subscription

Socialo’s paid plans are contracted through the platform or through the corresponding commercial proposal. The limits, features, duration, billing periods and applicable fees are specified in the commercial terms of each plan.

The Client is the entity that contracts and pays for access to the Service. Users are the natural persons authorised by the Client to use the platform.

Socialo grants the Client a limited, non-exclusive, non-sublicensable and non-transferable right to access and use the Service in accordance with the applicable documentation, subject to the quotas and limits of the contracted plan during the subscription period. All rights not expressly granted to the Client are reserved by Socialo.

Socialo reserves the right to modify fees, notifying the Client at least thirty (30) days in advance of such changes taking effect.

3. Payment and Access

The Service shall be charged in accordance with the cycles and conditions established in the contracted plan. Unless otherwise specified, invoices shall be due thirty (30) calendar days from the date of issue.

There shall be no refunds or credits for partial periods of the Service, nor shall there be refunds if the Client does not use the Service during the period in which the account is active, except in the cases specified in the refund policy.

In the event of non-payment by the due date, Socialo may claim late-payment interest at the applicable statutory rate, without the need for prior notice. The Client shall reimburse Socialo for all reasonable and documented costs, including legal fees, incurred in the collection of unpaid amounts. Socialo also reserves the right to temporarily suspend access to the platform after notifying the Client by email, with such suspension remaining in effect until the outstanding payment is settled.

In the event of termination of the contractual relationship for any reason, including non-payment, the Client’s data shall be retained for a period of thirty (30) days to allow for download, after which it shall be securely deleted in accordance with applicable regulations, unless there is a legal obligation to retain it.

No fee includes taxes or duties required by governmental authorities (VAT or other). The Client is responsible for the payment of such taxes or obligations.

The Client has the right to decide which users to add to their account and with which role, according to the platform’s functionalities.

4. Content Management

The Client, through its management team or designated administrators, shall receive administrator access to its institutional profile on Socialo, and shall be responsible for its initial configuration and subsequent maintenance.

The Client shall autonomously manage the content, profiles, events and communications from the beginning of the relationship. Socialo shall not participate in the generation or editing of content.

5. Digital Intermediation Services

Socialo acts as a provider of digital intermediation services, offering a technological platform in SaaS mode that enables the management of content, events, profiles and communications between the Client and end users, in accordance with Article 16 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), and Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act).

The Client shall be solely responsible for the content it publishes, manages or administers through the platform, including text, images, videos, links, events or any other information. The Client declares and warrants that:

(i) it holds all rights, licences or authorisations necessary for their use;

(ii) the content does not infringe third-party rights nor contain unlawful, defamatory, offensive or illegal elements.

Socialo does not carry out active monitoring of published content, but may take reasonable measures for detection, flagging or removal in cases where:

a) there is an administrative or judicial order;

b) a substantiated notice of infringement is received pursuant to Art. 16.1 LSSI;

c) a serious risk of harm to the public interest, the integrity of third parties or the legality of the service is identified.

In such cases, Socialo may temporarily suspend or remove clearly unlawful content, after providing a reasoned notification to the Client, except in cases of justified urgency.

Socialo makes available to the Client:

a) an internal complaint management system accessible from the administrative profile, free of charge, secure and easy to use, in accordance with Art. 20 of the Digital Services Act, which will allow the Client to challenge moderation decisions taken;

b) a content flagging or reporting tool available to third parties, publicly available on the platform, through which any user or third party may report the existence of allegedly illegal, abusive content or content contrary to the terms of service;

c) clear information on the content moderation policy, types of possible measures, applicable criteria and Client remedies.

Socialo undertakes to process all complaints and reports received with diligence, transparency, impartiality and within a reasonable timeframe, documenting the reasons for its decisions and allowing internal review by the Client where appropriate.

Under no circumstances shall Socialo be liable for content generated, uploaded or administered by the Client or by users authorised by the Client, nor for damages that may arise from their publication or use, except in the cases expressly provided for by applicable law.

6. Modifications to the Service

Socialo reserves the right to modify or suspend, temporarily or permanently, the Service at any time and for any reason it deems appropriate, with or without prior notice.

Socialo reserves the right to change fees with thirty (30) days’ notice. Fee changes shall be communicated by email to the Client.

7. Service Availability

Socialo shall make reasonable efforts to maintain monthly Service availability of 99%, excluding periods of scheduled maintenance, technical updates, force majeure events and circumstances beyond Socialo’s reasonable control.

“Availability” shall mean the ability to access and substantially use the main functionalities of the platform via the internet.

Scheduled maintenance shall be notified to the Client with reasonable advance notice, where possible, and shall be carried out outside normal business hours where practicable.

In the event that monthly availability falls below 99% due to causes exclusively attributable to Socialo, the Client may request, as its sole and exclusive remedy, a service credit proportional to the downtime, applicable to the next invoice.

8. Cancellation and Termination

The Client is responsible for the proper cancellation of its account. The account may be cancelled at any time by contacting Socialo at cancelaciones@socialo.live or through the mechanisms provided on the platform.

Cancellation shall take effect at the end of the current billing period. During this period, the Client shall retain full access to the platform. The subscription shall automatically renew for successive periods unless the Client notifies its intention not to renew at least thirty (30) days before the start of the next period.

Either party may terminate this Agreement by written notice to the other party if the other party materially breaches this Agreement and has not cured such breach within thirty (30) days of receipt of written notice.

Within a maximum period of thirty (30) calendar days from the effective date of cancellation, Socialo shall proceed with the secure deletion of all data hosted on its systems relating to the Client, except for data that must be retained by legal mandate, judicial requirement or during the applicable limitation periods under current legislation.

User accounts are managed by the Client, who authorises access through codes or manual validation. In the event of a user leaving or deletion of personal data, events and content generated may be retained on the platform, disassociated from identifying data.

Socialo reserves the right to cancel an account or prevent use of the Service for those who engage in any of the following conduct:

Upon termination or expiration of this Agreement: (a) all rights granted to the Client shall cease; (b) the Client shall cease to use the Service; and (c) the Client shall pay all Fees accrued prior to the date of termination. The obligations of confidentiality, intellectual property, limitation of liability and indemnification shall survive termination of the Agreement.

Socialo may temporarily suspend access to the Service where there are reasonable grounds for suspecting unlawful use, material breach of the Agreement or a risk to the security or integrity of the platform, notifying the Client and granting, where possible, a reasonable period to remedy the situation.

9. Intellectual Property

The Client shall retain all intellectual or industrial property rights over the content, materials, images, texts, events, information or any other data that it incorporates, publishes or administers through the Socialo platform. The introduction of such content shall in no case imply the assignment of rights in favour of Socialo, unless there is an express agreement to the contrary.

Furthermore, the Client declares and warrants that it holds all rights, licences, authorisations and consents necessary to use, upload, store, communicate or share such content through the platform, and undertakes to hold Socialo harmless against any third-party claim arising from an infringement of intellectual property rights or any other rights.

Socialo holds all intellectual and industrial property rights over the technological platform, the software, its internal structure, source code, architecture, designs, trademarks, databases, administration panels, user interface elements and other elements developed or implemented for the provision of the service.

The user undertakes not to copy, adapt, reproduce, distribute, reverse-engineer, decompile, disassemble or create derivative works from any component of the Service owned by Socialo, nor to allow third parties to do so.

The user also agrees not to use robots, spiders or other automated devices or manual processes to monitor or copy any content of the Service.

If the Client or its users provide Socialo with any suggestions, ideas, improvements or feedback related to the Service, Socialo shall have the right to use such information without any obligation or compensation to the Client or user.

10. General Conditions

The user is fully responsible for the access to and correct use of Socialo in compliance with current national and international legislation, as well as the principles of good faith, morality, good customs and public order. Specifically, the user undertakes to diligently observe these General Terms of Use.

The user agrees not to resell, duplicate, reproduce or exploit any part of the Service without the express written consent of Socialo. The user may not use the Service to store, host or send harmful, illegal, offensive, harassing content or content that infringes third-party rights.

The user may not use the service to transmit any virus, malware or any type of malicious or harmful content.

11. Warranty and Limitation of Liability

Socialo warrants that the Service shall conform to the applicable documentation in all material respects. Socialo does not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by Spanish law, Socialo shall not be liable for indirect damages, loss of profit, loss of data, loss of business opportunities or consequential damages arising from the use of the Service. This limitation shall not apply in cases of wilful misconduct or gross negligence pursuant to Article 1102 of the Spanish Civil Code (Código Civil).

Socialo’s total liability shall in no event exceed the amount of fees paid by the Client during the twelve (12) months preceding the event giving rise to the claim.

The foregoing limitations shall not apply to: (a) the Client’s obligation to pay amounts due; (b) the Client’s indemnification obligations; (c) breach of confidentiality by the Client; and (d) violation of Socialo’s intellectual property rights.

If any condition described herein is rendered invalid or unenforceable, the application of any of the remaining conditions shall not be affected in any way.

Socialo shall not be liable for: (i) decisions taken by the Client based on the use of the Service; (ii) content or data entered by the Client or its Users; (iii) actions of independent third-party technology providers; (iv) force majeure events pursuant to Article 1105 of the Spanish Civil Code (Código Civil).

The foregoing limitations shall not apply in cases of wilful misconduct or intentional breach.

12. Indemnification

The Client shall hold Socialo harmless against any third-party claim arising from: (a) the content or data entered by the Client or its users; (b) the use of the Service in violation of this Agreement; or (c) the infringement of third-party rights by the Client.

Socialo shall hold the Client harmless against third-party claims based on the Service infringing intellectual property rights, except where such infringement arises from improper use of the Service, unauthorised modifications, or content provided by the Client.

13. Security and Privacy

By accepting these terms and conditions, the Parties also execute the Data Processing Agreement available at https://socialo.live/legal/dpa, which governs the obligations regarding the protection of personal data that we have with our clients and which comply with the legal obligations in this area, including Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).

The Data Processing Agreement forms an inseparable part of these terms and conditions and governs the processing of the Client’s personal data by Socialo, as Data Processor, on behalf of the Client, as Data Controller. Socialo takes the privacy of its Clients seriously and undertakes to use the information provided by the Client in accordance with the terms contained in said Data Processing Agreement (when acting as data processor) and with the Privacy Policy (when acting as data controller).

The Parties undertake to keep reserved and confidential the existence and content of all documentation and information that is provided, transmitted or disclosed through the execution of this Agreement, regardless of the method, form or medium used (hereinafter, “Confidential Information”), undertaking not to make any disclosure to third parties or public communication without the prior written authorisation of the other party.

The Client warrants that it has a sufficient legal basis for the processing of personal data of minors who may use the platform, assuming the corresponding responsibility.

The confidentiality obligation shall remain in force for a period of five (5) years from the termination of the contract, except for the confidentiality obligation regarding trade secrets, which shall remain protected for as long as they maintain such character.

Breach of the confidentiality obligation assumed under this agreement shall entitle either Party to claim the full amount of damages caused by such breach.

Data Protection Officer: For any enquiry related to the processing of personal data, you may contact our DPO at dpo@socialo.live.

Supervisory Authority: If you consider that your rights have not been duly addressed, you may file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

14. Usage Data and Service Improvement

In order to continuously improve our services and better understand how users interact with the platform, we collect and analyse usage data in an aggregated manner. This includes metrics such as the number of active users, use of specific functionalities, participation in activities and events, and other platform usage indicators. This data is used for statistical purposes, product optimisation, performance analysis and to improve the user experience.

This aggregated information does not contain or allow the identification of natural persons and is therefore not considered personal data within the meaning of the General Data Protection Regulation (GDPR). The processing of personal data is governed by Section 13 of these Terms and Conditions and by our Privacy Policy.

Under no circumstances shall Socialo use Client Data for purposes other than the provision of the Service, including the training of artificial intelligence models, unless expressly authorised in writing by the Client.

15. Communications

By creating an account with Socialo, the user may receive service-related communications, including platform notifications, important updates and operational communications necessary for the functioning of the service.

The user may manage their notification preferences at any time through their account settings on the platform.

Notifications regarding cancellation of the service, relevant technical incidents, suspension of access or modification of conditions shall be made in writing to the registered email addresses.

Electronic communications shall be deemed valid and fully effective provided they allow proof of sending and receipt.

16. Refund Policy

New clients: If during the first thirty (30) days of using Socialo the Client is not satisfied with the service, they must contact us at info@socialo.live. Socialo undertakes to find a solution to their needs, and if this is not possible, a refund shall be issued.

Subscription renewal: Subscriptions are automatically renewed according to the contracted period, unless the Client notifies its intention not to renew at least thirty (30) calendar days before the start of the next period. Once automatic renewal has occurred, no refund shall be issued for the renewed period.

Refund policy exception: Refund requests from Clients whose service has been suspended or terminated for breach of the terms and conditions shall not be accepted.

Without prejudice to the foregoing, in business-to-business relationships, the right of withdrawal provided for in Royal Legislative Decree 1/2007 (Real Decreto Legislativo 1/2007) shall not apply.

17. Final Provisions

The Client may not assign this Agreement without the prior written consent of Socialo. Socialo may assign this Agreement in the context of a corporate restructuring, merger, spin-off or global transfer of assets, subject to prior notification to the Client.

In the event of a conflict between these Terms, the Particular Conditions or the accepted commercial proposal, the Particular Conditions or the commercial proposal shall prevail.

Except for payment obligations, neither party shall be liable for failures or delays arising from force majeure events pursuant to Article 1105 of the Spanish Civil Code (Código Civil).

The relationship between the parties is that of service provider and client. Nothing in this Agreement creates a relationship of agency, partnership or employment.

Failure to exercise any right shall not constitute a waiver of such right.

The Terms of Use establish an absolute understanding between the user and Socialo with respect to the Service and prevail over any prior agreement between the user and Socialo.

The Terms of Use shall be governed by the laws of Spain. The user and Socialo agree to submit to the exclusive jurisdiction of the courts of Madrid to resolve any legal matter in connection with the Terms.

Any questions regarding the Terms of Use should be directed to the Socialo email: info@socialo.live

18. Contact

For any enquiry related to these Terms or to the Service:

Socialo, S.L.

General enquiries: info@socialo.live

Cancellations: cancelaciones@socialo.live

Data protection (DPO): dpo@socialo.live

Community Rules

(Applicable to all Users authorised by the Client)

1. Purpose of the Digital Space

The platform constitutes an institutional tool intended to facilitate internal communication, the organisation of activities and the strengthening of the community of the Halls of Residence, residence or corresponding institution.

The use of the platform must be carried out in a manner consistent with the values of coexistence, respect and responsibility that govern the physical community.

2. Identity and Account Use

2.1 Authentic Identity

Users must register with their real identity, using their true first and last names. The use of false identities, impersonation or fictitious profiles is prohibited.

2.2 Personal Nature of the Account

The account is personal and non-transferable. Each User is responsible for the activity carried out from their profile.

Access through another person’s credentials or the transfer of the account to third parties constitutes a breach of these rules.

3. Principles of Conduct

The use of the platform must comply with the following principles:

3.1 Respect and Dignity

The following conduct shall not be tolerated:

3.2 Privacy and Confidentiality

The following is prohibited:

3.3 Responsible Use of Debate

Constructive criticism is welcome.

Formal complaints regarding services, facilities or institutional decisions must be channelled through the official procedures established by the Management or Administration of the centre.

The use of the platform to generate public confrontation, collective harassment or disinformation shall not be permitted.

4. Publications and Content

4.1 Thematic Relevance

Publications must be related to the academic, cultural or community life of the centre.

The following is not permitted:

4.2 Prohibited Content

It is strictly prohibited to publish or share:

5. Security and Proper Technical Use

Users undertake to:

6. Moderation and Corrective Measures

The ordinary supervision of the digital community corresponds to the Client (Halls of Residence, residence or institution), as the institutional body responsible for coexistence within its community and for the content published by its members within the framework of the institution’s activities.

The Client shall be responsible for the content, publications, comments, events or communications generated by its administrators or by the authorised users within its community, as well as for the adoption of internal moderation and disciplinary measures that may be appropriate in accordance with its internal coexistence regulations.

The Socialo platform acts as a provider of digital intermediation services, providing solely the technological infrastructure that enables the communication and management of the community.

In accordance with the provisions of Article 16 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), Socialo shall not be liable for content stored or published by users or by the Client, provided that:

In the event of breach of these rules or applicable legislation, the following measures may be adopted, proportionally to the seriousness of the conduct:

  1. Warning or preventive notice to the user.
  2. Removal of the published content.
  3. Temporary suspension of access to the platform.
  4. Permanent expulsion from the digital community.
  5. Referral of the case to the Management of the Halls of Residence or corresponding institution for the application of its internal disciplinary regime.

Where necessary or where there is a legal obligation, the facts may be communicated to the competent administrative or judicial authorities.

7. Content Notification Procedure

Any User may report the existence of content that they consider contrary to these rules through the reporting system provided on the platform.

Notifications shall be treated with diligence, impartiality and within a reasonable timeframe.

8. Acceptance and Binding Effect

Access to and use of the platform implies acceptance of these Community Rules, which supplement the General Terms and Conditions.

Breach of these rules may result in the application of contractual and disciplinary measures as provided in the General Terms and Conditions and in the internal regulations of the centre.

This document is a translation provided for informational purposes only. In the event of any discrepancy or conflict between this version and the Spanish original, the Spanish version shall prevail.